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‎11-12-2020 02:47 AM

HP Recommended
Product: OMEN by HP Laptop PC - 17-w005na (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I have the replacement connector and I have carefully dismantled the notebook following the guide in the user manual but there is a metal plate over the power in connector which prevents it from being unclipped and removed which is not mentioned in the guide - I want to know how to safely remove this plate to replace the power in connector - any help welcome

1 REPLY 1

‎11-25-2020 07:30 AM

HP Recommended

@Kempo66

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since this is a Hardware issue please contact HP Support for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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