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‎09-13-2024 07:39 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck1000 IDS Base Model
Operating System: Microsoft Windows 11

Hi guys, I tried to upgrade the memory RAM of the laptop,

I bought a kit of 32gb ddr5 4800mhz from Crucial, and when I installed the computer got freezer every time that window load, can someone help me with this? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2024 09:16 AM

HP Recommended

Hi @dmarredondo 

 

test the memory, put a single memory in one slot and turn on the laptop and check if it works fine.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

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2 REPLIES 2

‎09-13-2024 09:16 AM

HP Recommended

Hi @dmarredondo 

 

test the memory, put a single memory in one slot and turn on the laptop and check if it works fine.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No

‎09-13-2024 05:16 PM

HP Recommended

I didn’t do it with each one separately , but it is defective RAM because I did with both and it got freezer even on the 

hp problem solution without starting windows

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