Impossible to open service ticket for SSD EX950 2TB

[Bootcheekoh]

Hi, the SSD EX950 2TB I bought on 08/29/2019 stopped working abruptly one week ago.

I have tried to check warranty and/or open a service ticket. But it is impossible to do so because the HP website says my serial number doesn't exist.

The SSD claims to have a 5 year warranty, thus it is still under warranty until the 29th of August 2024.

If anyone could help me, thank you.

[Dragon-Fur]

@Bootcheekoh 

Welcome to the HP English Community --

I have notified our Moderator team that you need help to submit a Warranty claim.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

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Important

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[Bootcheekoh]

Thank you, do you know when or how I will be contacted by HP? Thank you