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HP Recommended
EX950

Hi, the SSD EX950 2TB I bought on 08/29/2019 stopped working abruptly one week ago.

I have tried to check warranty and/or open a service ticket. But it is impossible to do so because the HP website says my serial number doesn't exist.

 

The SSD claims to have a 5 year warranty, thus it is still under warranty until the 29th of August 2024.

 

If anyone could help me, thank you.

2 REPLIES 2
HP Recommended

@Bootcheekoh 

 

Welcome to the HP English Community --

 

I have notified our Moderator team that you need help to submit a Warranty claim.

 

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Request for Review – Please Read

 

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

 

Worth Noting

  • Our HP Community is a peer-to-peer user group.
  • We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
  • The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

  • HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

 

  • Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

 

  • Please do not post any personal information in the Community.  We are a public resource.

 

HP Support  HP World-Wide Support

In-Warranty product case submission

Select your region and follow the prompts

NOTE:  HP Instant Ink has separate hours and a separate contact:  HP Instant Ink Support

 

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Dragon-Fur

HP Recommended

Thank you, do you know when or how I will be contacted by HP? Thank you

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.