Intel Optane H10

[Thainguyen72q]

Hello ! I have an HP Pavilion gaming 16-a0xxx with 512 GB SSD Intel optane but when i updated windows 11 it got crashed and blue screens is coming. I can not access to 512 GB data and just saw 27 GB optane in diskpart. Can u guys help me!!! Tks

[BeemerBiker]

Something doesn't seem right. Optane memory should be hidden as it is only used to speed up your hard drive.

Your service manual is here.

From looking at page 32 and 33, you should have a 512gb (SSD) + 32gb (Optane) and a 1tb hard drive (HDD)

I am guessing you have done a clean install of windows 11 and it partitioned your 512 SSD to 128 with the leftover of the 512 for recovery and booting.  I cannot account for the 1ltb drive. It may be defective or hidden.  Did your system come with a 1tb or larger hard drive?

Please do a cloud restore and (if necessary) do an in-place upgrade to windows  11

Go into BIOS and press the F9 or whatever key is needed to set BIOS to default.

Ensure that secure boot is enabled and be sure to save settings

Reboot and run diagnostics

Check to see if there is a hardware problem.
Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

Verify your 512ssd  and the 1tb HDD work.

Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.

if you have windows 10 then use the USB that that had windows 11.

Do not boot the USB

Put the Windows 11 USB into the laptop, use the windows 10 file manager to find "setup.exe" and run that app.

Do not let windows 11 delete any files or repartition the disk drives.

[Thainguyen72q]

I don’t have HDD, the Intel Optane is H10 with 512GB SSD and 27GB Optane and my bios was default. 

[BeemerBiker]

see if you can do a cloud restore  to recover some of the 512gb disk space

Alternately try to recover it manually

Bring up diskpart and list partitions

DISKPART> list partition

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Reserved 128 MB 17 KB
Partition 2 System 100 MB 129 MB
Partition 3 Primary 930 GB 229 MB
Partition 4 Recovery 841 MB 930 GB

what do you show for disk 0?

[Thainguyen72q]

Here disk 0 and Intel Optane memory management
This 119GB SSD is another SSD i borrow to set up windows 10 on it.

[Thainguyen72q]

And the NVME Controller was not start.

[BeemerBiker]

Please provide the Product ID  for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.

You are missing drivers for your system.  

possibly this will help;

https://www.intel.com/content/www/us/en/download/19512/intel-rapid-storage-technology-driver-install...

[Thainguyen72q]

My Serial number is: [Personal Information Removed]. I tried to install this driver but this not work

[BeemerBiker]

Your parts list is here

According to the parts list your product ID is  2C387UA

There is a list of country codes here

I guessed ABA for your country code and you have cloud support which has all the HP drivers that are needed for the laptop.

Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.