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‎04-11-2020 11:31 PM

HP Recommended
Product: HP ENVY x360 Convertible 15-bp1xx
Operating System: Microsoft Windows 10 (64-bit)

Hi, I want to buy 2 Crucial 8GB DDR4-2400-SODIMM RAM  (Config ID: CT12634143)for my HP Envy 360X Convertible 15-bp1xx and I am trying to make sure this RAM will work with my laptop.

 

If there are suggestions for better RAM (16GB or 8(2)GB), please tell me!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2020 05:21 PM

HP Recommended

@jackdonald 

 

Well, your machine actually is HP ENVY x360 - 15-bp143cl. Its specs

 

       https://support.hp.com/au-en/document/c05997523

 

Its manual 

 

       http://h10032.www1.hp.com/ctg/Manual/c05527167.pdf

 

which say: One SODIMM memory module slot, non-customer-accessible/non-upgradable. But from its specs and manual, it does not make any sense. The only way to know is to open your machine to see its fixed (on board) RAM and may be another slot.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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4 REPLIES 4

‎04-11-2020 11:39 PM

HP Recommended

@jackdonald 

 

Some 15-bp1xx machines ONLY has one slot of RAM. Before we can help, we need to know what EXACTLY is your HP ENVY x360 Convertible 15-bp1xx ? Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824

        or

    https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎04-11-2020 11:45 PM - edited ‎04-12-2020 12:22 PM

HP Recommended

 

@Banhien

 

Ah, my HP ENVY x360 Convertible 15-bp1xx is product number: 3TS71UA#ABA.

Hope that helps and thanks for helping so fast!

Was this reply helpful? Yes No

‎04-12-2020 05:21 PM

HP Recommended

@jackdonald 

 

Well, your machine actually is HP ENVY x360 - 15-bp143cl. Its specs

 

       https://support.hp.com/au-en/document/c05997523

 

Its manual 

 

       http://h10032.www1.hp.com/ctg/Manual/c05527167.pdf

 

which say: One SODIMM memory module slot, non-customer-accessible/non-upgradable. But from its specs and manual, it does not make any sense. The only way to know is to open your machine to see its fixed (on board) RAM and may be another slot.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-12-2020 06:11 PM

HP Recommended

Thank you so much!

 

I've had problems identifying my laptop and understanding if it can hold two slots or just one which I why I decided to ask the HP community.

 

I will take your advice well!

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