It's been 1 year, 10 months, 12 days but our HP Envy x360 13-ay1064AU laptop issue's no resolution

[150894]

within 7 Days your technician verified and share with meImmediate call when broken then Verified and says that it will be Repair free of costScratching on display on every flipAs we have discussed with two Case Manager Rizwan and  Renuka through the mail regarding the our multi-layer case HP Envy x360 13-AY1064AU laptop has been in the process of getting the 1st defect case registered via mail since the 7th day (27 July 2023) of purchase date (20 July 2023) and no resolution has been received so far. Those 3 main problems are as follows:

1. Hinge Split Issue (Within 6 month)
2. Display being scratch on every flip (Observe within 6 days from date of purchase)
3. Charging pin Socket was too hard plug-in (from 1st day date of purchase)

So finally we have submitted the laptop to the service center date of 31 May 2025 along with the box and accessories through the HP Service Center. 

Finally we want to tell you that we have given the laptop to you at the service center in the same condition and we are not going to pay even a single rupee for its repair because we had registered the case within the warranty period and even today we want Cash Refund or Exchange from you.

We appreciate your understanding on this regards. Please feel free to write back to us for any further support and clarifications.

[150894]

HP Service team have made a mockery of the HP service name and fame... We have filed more than 10 cases also 200+ mails again and again, every time the case is closed without any genuine reason. If we don't get a solution here, we will move to consumer forum where we will also have to get compensation for our lost time and productivity.

[Hawks_Eye]

Hi @150894 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[150894]

Hi,

Dear!

It has been more than 1 year and 2 years now and our 10+ cases have been closed without resolution. Until we get justice we will not get laptop exchange or cash refund.

We will not sit quiet no matter how many years or days it takes because we had lodged 1st complaint on the 7th day from the date of purchase of the laptop and HP technician Ghanshyam also came to our house, made a DOA report and also took a copy of the bill with him.

And they did not give us any customer copy also after that we called many times but they did not pick up. And our case gets closed without solution.

As written, there are many cases which we got registered but all the cases were closed without resolution and no resolution has been received till date.

Edited

When we talked to two case managers of your team, Renuka and Rizwan, through mail, they told us that it was out of warranty. When we told them everything clearly, then both of them started talking to us about discount on repair.

Sometimes 25%, sometimes 30%, sometimes 35%, sometimes 40% and sometimes 50% why should we take the offer, that too on repair, when we registered your case, we told you about the problem, your technician team confirmed it and gave approval twice and went away with the bill, so what is our fault.

we want justice!

[Hawks_Eye]

@150894 

Thanks for all the details.

[150894]

Hii,

Good Day!

But please resolve my issue everything is over I'm too much irritated With this unit just review all the  cases as per above all case ID's and Resolve the issues, I've also mention what do I Want in resolution.

[Hawks_Eye]

@150894,

Thanks for all the details, Dileep Kumar Maurya.

Please be rest assured your issue will be addressed by our concerned team, as I have already escalated with all the relevant details.

Regards,

Hawks_Eye

[150894]

Hii,

Have a nice day.

I'm Thankful to you dear @Howks_Eye for writing us.

So please it's my humble request to you that kindly resolve the issue as soon as possible, As you all might already know my issues in details with the help of case ID's and you could understand how much irritating this whatever I'm facing from more then 1.5 year.

Thanks & regards,

Mr. Dileep Kumar

email [edited]

phone [edited]

[Garp_senchau]

Hey @150894,

Thank you for your response

As my colleague mentioned, the case has been escalated. I recommend waiting for the team to reach out to you directly.

Thank you for your patience.

Regards,

[150894]

Hi,

Dear Sir,

Have a great Day!

As per our conversation with you and your colleagues, I've provided all the details as per your request and also provided additional details, so please exchange the laptop as soon as possible or cash refund as committed by your technician, and also we've locked my case within 7 days. So why will I suffer from this issue? I've paid an amount for that. It's not my fault.

Thank you

Mr. Dileep Kumar

+91-Edited

mrdileepkumar745**bleep**