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‎05-07-2019 11:32 AM

HP Recommended
Product: Chromebook x2 12-f014dx
Operating System: Chrome OS

Keyboard keep disconnecting from the software. I have remove tablet from keyboard and reconnect to get it working

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2019 02:27 PM

HP Recommended

@tpdiana
Thank you for posting on the HP Support Community.

  • Have you made any hardware/software changes?
  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r.
  3. Select Restart.
  4. In the box that appears, select Powerwash Continue.
  5. Follow the steps that appear and sign in with your Google Account. ...
  6. Once you've reset your Chromebook, restart your device and check. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-08-2019 02:27 PM

HP Recommended

@tpdiana
Thank you for posting on the HP Support Community.

  • Have you made any hardware/software changes?
  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r.
  3. Select Restart.
  4. In the box that appears, select Powerwash Continue.
  5. Follow the steps that appear and sign in with your Google Account. ...
  6. Once you've reset your Chromebook, restart your device and check. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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