cancel
Showing results for 
Search instead for 
Did you mean: 
LadyLita
New member
2 1 0 0
Message 1 of 4
90
Flag Post

Keyboard stroke issues

HP Recommended
Hp notebook 15
Microsoft Windows 10 (32-bit)

When I type on my keyboard I get different letters. When I type the u, i and u appear. My backspace does not work at all. Also When I press the ? One of my windows pop open. Shift key is j. Is there anything I can do to fix this issue? I Uninstalled and reinstalled the keyboard. I verified that the language was correct but I'm still having the same issue. Please help.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
28,882 28,867 1,927 2,550
Message 2 of 4
Flag Post
HP Recommended

@LadyLita

 

I reviewed your post and I understand that you are facing issues with the keyboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is an external keyboard working fine?

 

Meanwhile, I recommend you remove the input language and add it again and check if it helps.

 

Here is how it is done.

 

Press Windows logo + I keys on the keyboard to open the Settings page. Click on Time & language from the options and select Region & language from the left side panel of the window. Click on the keyboard language you want to remove under Languages and click on Remove.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
LadyLita
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

That didn't work. Is there anything else I can try?

Reply
0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
28,882 28,867 1,927 2,550
Message 4 of 4
Flag Post
HP Recommended

@LadyLita

 

I recommend you run a test on the keyboard following the steps in the below article.

 

https://www.support.hp.com/us-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation