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‎01-13-2021 08:32 PM

HP Recommended
Product: Hp notebook 15
Operating System: Microsoft Windows 10 (32-bit)

When I type on my keyboard I get different letters. When I type the u, i and u appear. My backspace does not work at all. Also When I press the ? One of my windows pop open. Shift key is j. Is there anything I can do to fix this issue? I Uninstalled and reinstalled the keyboard. I verified that the language was correct but I'm still having the same issue. Please help.

3 REPLIES 3

‎01-17-2021 01:10 PM

HP Recommended

@LadyLita

 

I reviewed your post and I understand that you are facing issues with the keyboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is an external keyboard working fine?

 

Meanwhile, I recommend you remove the input language and add it again and check if it helps.

 

Here is how it is done.

 

Press Windows logo + I keys on the keyboard to open the Settings page. Click on Time & language from the options and select Region & language from the left side panel of the window. Click on the keyboard language you want to remove under Languages and click on Remove.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎01-17-2021 02:51 PM

HP Recommended

That didn't work. Is there anything else I can try?

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‎01-18-2021 11:40 AM

HP Recommended

@LadyLita

 

I recommend you run a test on the keyboard following the steps in the below article.

 

https://www.support.hp.com/us-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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