• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-13-2021 08:32 PM

HP Recommended
Product: Hp notebook 15
Operating System: Microsoft Windows 10 (32-bit)

When I type on my keyboard I get different letters. When I type the u, i and u appear. My backspace does not work at all. Also When I press the ? One of my windows pop open. Shift key is j. Is there anything I can do to fix this issue? I Uninstalled and reinstalled the keyboard. I verified that the language was correct but I'm still having the same issue. Please help.

3 REPLIES 3

‎01-17-2021 01:10 PM

HP Recommended

@LadyLita

 

I reviewed your post and I understand that you are facing issues with the keyboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is an external keyboard working fine?

 

Meanwhile, I recommend you remove the input language and add it again and check if it helps.

 

Here is how it is done.

 

Press Windows logo + I keys on the keyboard to open the Settings page. Click on Time & language from the options and select Region & language from the left side panel of the window. Click on the keyboard language you want to remove under Languages and click on Remove.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎01-17-2021 02:51 PM

HP Recommended

That didn't work. Is there anything else I can try?

Was this reply helpful? Yes No

‎01-18-2021 11:40 AM

HP Recommended

@LadyLita

 

I recommend you run a test on the keyboard following the steps in the below article.

 

https://www.support.hp.com/us-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.