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‎01-24-2020 09:31 AM

HP Recommended
Product: HP Spectre x360 - 13-w023dx
Operating System: Microsoft Windows 10 (64-bit)

Has anyone had any luck getting support on this known USB-C charging issue?  

 

https://www.youtube.com/watch?v=wVJmCbl5VVU

 

There is clearly a hardware issue within the product line that, in my opinion, falls under the classification of a manufacturer's defect.  Anyone have a success story or am I stuck with a beautiful looking 2-in-1 paperweight that doesn't charge and cannot run, even while plugged in?

2 REPLIES 2

‎01-24-2020 01:01 PM

HP Recommended

@N8EV 

 

Do you use a COMPATIBLE charger ? People say the following chargers are compatible

 

     https://www.reddit.com/r/spectrex360/comments/8ym7rw/list_of_compatible_high_wattage_usbc_chargers_f...

 

Still waiting official say from HP. HP has following product for Spectre machines:

 

       https://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=2XF31AA&opt=&sel=ACC

 

Regards.

BH
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‎01-24-2020 01:04 PM

HP Recommended

Thanks for the reply.  I am using the original charger provided with the laptop.  I have tried others as well once the issue occurred to isolate a possible charger failure, but there is no charger that appears to work with the laptop.

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