• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-24-2020 09:31 AM

HP Recommended
Product: HP Spectre x360 - 13-w023dx
Operating System: Microsoft Windows 10 (64-bit)

Has anyone had any luck getting support on this known USB-C charging issue?  

 

https://www.youtube.com/watch?v=wVJmCbl5VVU

 

There is clearly a hardware issue within the product line that, in my opinion, falls under the classification of a manufacturer's defect.  Anyone have a success story or am I stuck with a beautiful looking 2-in-1 paperweight that doesn't charge and cannot run, even while plugged in?

2 REPLIES 2

‎01-24-2020 01:01 PM

HP Recommended

@N8EV 

 

Do you use a COMPATIBLE charger ? People say the following chargers are compatible

 

     https://www.reddit.com/r/spectrex360/comments/8ym7rw/list_of_compatible_high_wattage_usbc_chargers_f...

 

Still waiting official say from HP. HP has following product for Spectre machines:

 

       https://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=2XF31AA&opt=&sel=ACC

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-24-2020 01:04 PM

HP Recommended

Thanks for the reply.  I am using the original charger provided with the laptop.  I have tried others as well once the issue occurred to isolate a possible charger failure, but there is no charger that appears to work with the laptop.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.