Laptop Cracked Case at Hinges

[Barbara77]

My laptop Case started cracking near the hinges and now the screen is separating from the case. I am so frustrated, reading through the complaints on this site it’s a common design flaw. I called HP but since it is 2 years old they will not repair. Best Buy  said they would have to send it out and could cost $400 for replacement screen. Now I have duct tape on my laptop holding it together. $850 for a laptop that lasts only 2 years is not acceptable. If this is the best HP can do I will NEVER buy another product from them. Can anyone provide some assistance? 

[k_dub1176]

I searched this same topic today and joined this site just so I could post.  I started to notice a clicking sound a few months ago when I would open my laptop.   I realized that the outside panel/trim was starting to separate from the screen at the lower right hand corner.  Each time I would open my laptop, I would just squeeze the panel shut again; no problem.  Today, however, when I opened my laptop, the panel separated almost all the way to the middle of the screen and the plastic piece protecting the screen's hinge broke off.  I can't close my laptop shut b/c the panel/trim separates even further and I can't close it b/c it's too tight.  I have never dropped my laptop - it just sits on the floor next to the couch - and it's never been in any kind of place, situation, or around people where it can be damaged.  

I'm at a loss as to what to do and it sounds like others are having this same problem.  Definitely must be a design flaw.

[Barbara77]

Hi K_dub1176,

Thank you for responding, it sounds like we are having the same issue. My screen has not separated completely from the case yet, just the corner, but I am sure it will happen soon, then I assume my laptop will be useless. I'm sorry that happened to you. My case separated on the left side, and since I am left handed, I can see myself closing the laptop from the left side which I am sure caused the extra stress. Mine is a 2 in 1 and I think the screen portion is just too heavy for the design of the hinges, very poor. I looked back at all the old posts and there have been many regarding the hinges, it's definitely a problem that HP refuses to acknowledge. Maybe starting this new thread will shine a new light on what seems to be a continuing problem with their design. 

[k_dub1176]

Thanks for your response, Barbara77.  I started a new thread as well with the topic "plastic trim around laptop screen separating at right hinge/corner" and I discovered how to add photos, so I did that today hoping HP will get a better idea of what is going on. 

I posted my topic on 5/18 with no response yet from HP.  Other posts have responses, so it makes me wonder about their customer service.  When a customer writes a post, at least acknowledge it with a response.  The virtual assistant was absolutely no help and I couldn't figure out a way to chat or email HP directly.  So I guess we just wait and wait and wait, esp those who are now working from home (like I am) and need the laptop for work.

[Riddle_Decipher]

@Barbara77 @k_dub1176 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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