Laptop Safety Hazard and Bad Performance

[PavanThat]

Hi Support team,

My Hp OMen 15t laptop is not functioning properly, it has become unusable, and it is mainly due to its poor design, quality and parts. This laptop has a multitude of issues that are severely affecting its performance. The computer was fast when it arrived, but progressively slowed down after a year of use. exactly after the warranty expired. (That looks like a coincidence ahah). I even professionally installed extra RAM and an SSD to fix the performance issues, but things have only gotten worse since. The main boot drive has slowed down monumentally along with the processor being unable to keep up simple internet browsing. Every time this computer is turned on it sounds like a helicopter is about to take off or the thing is going to blow up. Towards the 1-year anniversary of buying this laptop I noticed a small bump over the trackpad and noticed that its input was often not detected. This bump has gotten worse and worse over time and even caused a screw to fall out of the laptop case. This is now a safety hazard, and it doesn't even run as advertised. The laptop takes over 4 minutes and multiple attempts to even boot up after which is is unusable for another twenty minutes. The laptop case has been distorted by the swelling and there is now a big gap between the bottom cover and the other part of the laptop. I did not expect this kind of quality and performance from Hp. On top of all these issues, The laptop does not run unless it is plugged in 24/7 and the moment the cable is disconnected it turns off and the webcam is unreliable as well. This kind of performance and quality is completely unacceptable for a computer that has been barely used and taken good care of.  I wanted to make a request to the Hp support team to look into this issue and deal with this defective product that was sold to me.  Please contact me and settle this issue. This device is a safety hazard that was sold to me.

[Dragon-Fur]

@PavanThat 

From the description, it sounds like the battery just needs to be replaced.

If a swollen battery is indeed the cause of all this grief, then it it true that NOT replacing the battery could result in more damage to the computer, including a situation where the system will stop working.

Our Community cannot authorize or accept submissions HP Support repair requests.

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First,

If your product is in Warranty, contact HP Support > Submit a case

HP Support – Hardware / Technical Support for Devices in Warranty

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 UK >  HP® Customer Support - UK

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Next,

What else?

Out of Warranty...

We can -- and I will -- send your comments to our moderator team for review.

Should there be a response, the agent will leave a message here before using other methods to contact you.

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Next,

What else?

Faster and a common solution:

>>> Remove and Replace the battery in your computer.

Open

 Maintenance and Service Guide

Part Numbers and Replacement procedure >> Page 45

Description                                                              Spare part number
4 cell 70 Whr 4.55 Ahr LI SR04070XL-PL       917724-855
3 cell 52 Whr 4.55 Ahr LI SR03052XL-PL       L08855-855

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Scroll down to Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery HP  or HP Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
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Open PartSurfer

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• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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HP Device Home Page - References and Resources

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Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

OMEN by HP 15t-dc100 CTO 

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[sandytechy20]

@PavanThat 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.