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‎01-15-2024 09:44 PM - edited ‎01-15-2024 09:55 PM

HP Recommended
Product: HP Notebook - 15-ba057nr

I recently replaced my original ram with TEAMGROUP Elite DDR3L 16GB (2x8) (https://www.amazon.com/dp/B0191WAGE2/?th=1) and for the first week things were fine, no issues. Then I started to experience the occasional crash, black screen then auto restart, usually while playing a game. This happened once every few days. Recently the frequency of crashes has increased, I had two blue screen crashes within hours today and these were while internet browsing. I have updated drivers, BIOS and scanned with HP PC Hardware Diagnostics but no errors were found.

 

I checked the ram with Windows Memory Diagnostic and MemTest86 but no errors were found. If the ram is not faulty, does that mean it is incompatible? I emailed TEAMGROUP but they told me to ask HP.

 

My Laptop is a HP Notebook - 15-ba057nr https://support.hp.com/gb-en/document/c05829258. It should be noted that the box I purchased my laptop in has the ram listed as 4096MB DDR3 SDRAM. The original ram in my laptop were 2 sticks of ADATA AO1L16BC2N1-BQHS,  2GB 1RX18 PC3L-12800S-11, 1.35V.

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1 REPLY 1

‎01-16-2024 12:08 AM

HP Recommended

Hello @Nick7000 ,

 

Your post was marked as Spam and had to be manually released.

 

This is usually an automated process based on some content of the post or a manual process when Community rules are violated.

 

A volunteer may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

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