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‎03-09-2019 08:07 PM

HP Recommended
Product: Example: Pavilion 65XXEnvy
Operating System: Microsoft Windows XP

Plastic side of the laptop where the charger connected melted.  I took it to Best Buy and was told the product was recalled.  They did not give the reason why it was recalled.

How can I get it replace?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-09-2019 08:25 PM

HP Recommended

@rlim

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.

View solution in original post

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1 REPLY 1

‎03-09-2019 08:25 PM

HP Recommended

@rlim

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
Was this reply helpful? Yes No
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