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Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
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‎08-30-2020 01:00 PM

HP Recommended

Using only the power cord (without battery), it did not randomly shut down, so this means that the battery needs replacing. Also, I think another factor with it shutting down randomly, could be to do with the laptop overheating. So could you help me find a solution for this. But before that, could you help with replacing the battery (as I want to make sure I do not get the wrong one). 

Is this the right battery for my laptop? Because on the link it says HP NOTEBOOK - 14-BS030LA, and I don't think that is my laptop. 

https://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=2RH45LA

 

My laptop:

Product name: HP Laptop 14-bs0xx           model 14-bs044na

Product number: 2CQ55EA#ABU

 

Also, would I need to get a new Ac adaptor and power cord?

Thanks.

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‎08-30-2020 01:24 PM - edited ‎08-30-2020 01:26 PM

HP Recommended

That's not the link I gave you. I gave you this one for the battery only....

https://partsurfer.hp.com/Search.aspx?searchText=919701-850

But they both use the same battery. Battery part number: 919701-850

You wont need a new power cord or charger since your laptop ran fine on it without the battery already.

 

Here is your manual... http://h10032.www1.hp.com/ctg/Manual/c05485573

From your product number you gave (2CQ55EA), your full model number is HP Notebook - 14-bs044na.

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‎08-30-2020 01:40 PM

HP Recommended

You would need to install a temperature measuring software to see what your temps are before you can determine how hot its getting.

Core Temp is an easy one to use.

https://www.alcpu.com/CoreTemp/CoreTemp64.zip

coretemp_64.PNG

You can post a screen shot of it if you want and I can see what your temps are.

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‎08-30-2020 01:41 PM

HP Recommended

You didn't give me that link, you gave me a different one, and the link I sent was different from the original link that you sent because I had to find the battery. Anyway, it doesn't matter. So the link you sent is the battery I'll get. Thanks

 

 

I think overheating could be another factor other than the battery in terms of it shutting down randomly. Could you please help me with this. 

 

Thanks.

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‎08-30-2020 01:42 PM

HP Recommended

Also, does the battery come with a warranty?

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‎08-30-2020 02:02 PM

HP Recommended

You would have to ask HP on the warranty

 

Look at my previous post again. Download CoreTemp and run it to see where your temps are at.

 

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‎08-30-2020 04:12 PM

HP Recommended

Ok, didn't see it before, I'll download it.

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