-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Lid won't close all the way
Create an account on the HP Community to personalize your profile and ask a question
08-09-2019 08:13 PM
i bought the HP ENVY LAPTOP 13-ah0xxx in 2018 November. When it first arrived, I realized that the laptop lid is unable to close properly. A half-inch gap always appears between the lid n the keyboard everytime I close the lid. This issue appears to be annoying me although it has not been affecting the overall performance of this laptop. However, I'm quite disappointed at the problem that my lid wil not close, leaving a large gap.
Solved! Go to Solution.
Accepted Solutions
08-10-2019 08:23 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
08-10-2019 08:23 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Didn't find what you were looking for? Ask the community