Loose bottom panel on the HP Spectre x360

[Jokro]

I had service at home which replaced the bottom panel. It feels rigid now. I just found out the bottom panel is plastic and not metal. I will post a complaint for that.

[jacob2020]

Dear HP--

I'm having a very similar issue with my HP Spectre. I've had it for less than 3 weeks. There's no structural damage; it's not been dropped or damaged in any way. Today, I noticed that the bottom panel was starting to become loose on one side. This can only be due to shoddy construction. 

I'm a college student and can't afford to be without my computer while HP fixes the issues, so I'd really appreciate being able to talk with someone in order to have an HP representative come to me in order to remedy this problem.

Thank you--

Jacob

[rick-s]

@jacob2020

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Jokro]

The loose bottom was replaced within 5 days by the service of HP, at my home, and is functionning. I have a metal background.

[jacob2020]

Great! Thank you. Looking forward to receiving a direct message soon.

[k2mark]

I’m having the same issue   You describe it exactly as I find it. It’s been back to the repair shop twice.   I am waiting for it to go back a third time and HP aren’t playing ball.  Almost 2 months of contact with HP by mail but no closer to getting a repair slot. It is without doubt the last HP product I buy. I’ll tell everyone else to avoid as well. 

[Maddey]

I have the same problem. I have not dropped or mishandled the laptop and I travel with the case at all times. Thank you!! 

[Rhatten]

I have the same issue... bowing bottom plastic panel looks to be trying to come off... mainly on the right  side by the power supply.... Never dropped or mishandled... How do I  order a replacement panel??? >> Anybody?

[sandytechy20]

@Rhatten

Welcome to HP support community.

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.