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‎11-10-2025 05:01 AM

HP Recommended
Product: HP 255 15.6 inch G10 Notebook PC

Hello, I have two problems. I bought a new HP 255 15.6 inch G10 Notebook with AMD Ryzen 7 7730U with Radeon Graphics.

 

I installed all the necessary drivers using HP Support and Chipset via AMD site, but I have a problem, the yellow triangles in my Device Manager are next to Media Controller and Unknown device.  Based on the Hardware ID, I determined that the Media Controller is actually AMD Audio CoProcessor (ACP), and the Unknown device is HP Integrated Sensor Hub. Please help me solve this problem, guys, where can I find the drivers for it.

 

I will leave the hardware ID just in case, if I am wrong and if I still need something else, people here certainly know better than me.

 

For Media Controller is PCI\VEN_1022&DEV_15E2&SUBSYS_8BA5103C&REV_01 PCI\VEN_1022&DEV_15E2&SUBSYS_8BA5103C PCI\VEN_1022&DEV_15E2&CC_048000 PCI\VEN_1022&DEV_15E2&CC_0480

 

For Unknown Device is ACPI\VEN_HPIC&DEV_0003 ACPI\HPIC0003 *HPIC0003

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1 REPLY 1

‎11-10-2025 07:08 AM

HP Recommended

Hi:

 

For the PCI\VEN_1022&DEV_15E2 device, see if the information I provided at the link below helps:

 

missing driver for hp 255 G10 multimediacontroller ven_1022 ... - HP Support Community - 8949924

 

For the  ACPI\VEN_HPIC&DEV_0003 device, you need this driver:

 

HP 255 15.6 inch G10 Notebook PC (B2ML8ES) Software and Driver Details

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