My F5 button is broken and i can't open the light on keyboard

[chriscrow]

My F5 button/key is broken and I can't open the light on keyboard

OMEN by HP - 17-w102nl

I've already tried with:
 - Windows Updates
 - HP Hotkeys
 - Updated to the latest BIOS

Last time it worked was more than a year ago, sometimes it flashes when I power on/off so it seems to be the F5 key. I didn't make any hardware/software changes.

Is there another way to turn on the keyboard light?

[Riddle_Decipher]

@chriscrow What do you mean broken? is it physically damaged? If no, try the below steps:

Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

• Try changing the keyboard layout/language and check if it works: Click here for steps.
• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

If it's physically broken, or the above tests fail, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.