My camera no longer works due to the upgrade of windows 11

[msmeeks1]

My webcam no longer works due to a windows 11 update.

[Raj_05]

Hi @msmeeks1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your webcam stopped working after a Windows 11 update, here are some steps you can try to troubleshoot and potentially fix the issue.

Restart Your Computer: Sometimes, a simple restart can resolve many software-related issues.

Check Device Manager:

• Right-click on the Start button and select "Device Manager".
• Look for the section named "Cameras" or "Imaging devices". If you see your webcam listed here, right-click on it and select "Update driver". Follow the prompts to update the driver software.
• If the webcam is not listed or has a yellow exclamation mark next to it, it indicates a problem with the device. Try right-clicking on it and selecting "Uninstall device", then restart your computer. Windows should reinstall the driver automatically upon reboot.

Check Privacy Settings:

• Go to Settings > Privacy > Camera.
• Ensure that "Allow apps to access your camera" is turned on, and also check the individual app permissions if applicable.

Check Antivirus/Firewall Settings:

• Sometimes, antivirus or firewall software can block the webcam. Temporarily disable such software to see if the webcam starts working.

Update Windows:

• Make sure your Windows 11 installation is up to date. Microsoft often releases updates that include fixes for various issues.

Check for BIOS/UEFI Updates:

• Visit the HP support website for your laptop model and check if there are any BIOS/UEFI updates available. Sometimes, firmware updates can resolve hardware-related issues.

Run Hardware Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select "Hardware and Devices" and follow the prompts to run the troubleshooter.

Remember to back up any important data before attempting major system changes or updates.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support