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‎01-09-2024 04:08 PM

HP Recommended
Product: HP EliteOne 1000 G1

I have an HP EliteOne 1000 G1 all in one desktop. My chip is Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz.

If I'm streaming something it works fine while streaming. When I stop and close the browser my entire screen turns to snow. I have to hard boot it at hat point. Don't like that!

I assume this is an issue with the Intel 630 graphics built into the chipset. Any Help would be appreciated

Thanks

Leon

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2024 04:41 AM - edited ‎01-10-2024 04:44 AM

HP Recommended

I was thinking that if you are not in a position to buy a new PC, before putting any money into it you should take it to a PC repair shop and get a professional opinion of what the problem is.

 

Then you can decide how to proceed based on the estimate to repair the problem.

 

If it is not the graphics chip on the motherboard, then you wasted a lot of money for nothing.

 

Maybe it is something else.

 

You may want to even try to reinstall Windows to see if that fixes the problem.

View solution in original post

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12 REPLIES 12

‎01-09-2024 04:20 PM

HP Recommended

Hi:

 

That doesn't sound good to me, and it may be a hardware issue with the GPU that would require a motherboard replacement.

 

The only suggestion I can offer would be to try manually updating the Intel graphics driver to the latest version directly from the Intel website.

 

The Intel driver is newer than the one HP has on your PC's support page:

 

I wrote a knowledge base article at the link below for how to do that:

 

Manually Updating the Latest HD Graphics Driver from Intel..... - HP Support Community - 7185608

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‎01-09-2024 04:36 PM

HP Recommended

I updated graphics card as you described. What motherboard is good replacement?

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‎01-09-2024 04:39 PM

HP Recommended

You'd have to enter your PC's product number in the HP parts surfer website to find the replacement motherboard part number you need.

 

HP PartSurfer

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‎01-09-2024 04:51 PM

HP Recommended

It's not showing a system board.

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‎01-09-2024 04:56 PM

HP Recommended

What's your PC's product number?

 

 

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‎01-09-2024 04:59 PM

HP Recommended

2HR97AV

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‎01-09-2024 05:11 PM

HP Recommended

HP PartSurfer

 

917493-601
SPS-BD SYS EliteOne 1000 G1 AiO-REN WIN

 

That's the system board with the Windows product key encrypted in the BIOS.

 

You can order a new one from the HP parts store at the link below...$362.10.

 

The HP Parts Store - HP Computer Parts - HP Printer Parts - HP parts - hp batteries - SSD - printhea...

 

You will probably have to take the PC in to an authorized HP service center to have the system board's BIOS tattooed with your PC's information (product number, model number, serial number, etc.).

 

That is all the help I can provide.

 

If that happened to me, the PC would be going to my local PC repair shop for recycling.

 

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‎01-09-2024 05:22 PM

HP Recommended

Ok Thank you so much

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‎01-09-2024 05:24 PM

HP Recommended

Unfortunately I can't afford a new PC right now.

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