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HP Recommended
PC 17-by4000 (18B36AV)
Microsoft Windows 11

I bought this new laptop about a month ago on sale at Walmart. So I decided to upgrade to a faster hard drive. So I bought this drive at Amazon, and my laptop refuses to detect it.

https://www.amazon.com/dp/B098W1NDV2?ref=ppx_yo2_dt_b_product_details&th=1

I also bought an M.2 Enclosure, because I wanted to use the old hard drive for external storage.

https://www.amazon.com/dp/B08C2THR25?psc=1&ref=ppx_yo2_dt_b_product_details

So I put the new hard drive into the enclosure, and use my desktop to Initialize the Drive and then format it to NTFS. The new laptop still refuses to detect the drive. What is going on here?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Here are The Correct Drivers for my laptop.

 

File Name
F6flpy-x64 - VMD.zip

 

Do not use any drivers from the HP website, none of them work.

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

Install the new NVMe SSD in your notebook's M.2 slot, and see if this works...

 

Make a W11 bootable USB installation flash drive...second option at the link below.

 

Download Windows 11 (microsoft.com)

 

You need to install a specific storage controller driver to install Windows on an Intel 11th gen core processor.

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is one thing wrong in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

So, if you have the same issue, download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

 

HP Recommended

Same Issue, I tried again with the original drive, this is not with the new drive. I booted from the USB and still the hard drive is not detected. I removed the USB, and I can then boot into the operating system.

 

1.jpg

HP Recommended

You still get that error after you follow the instructions 

HP Recommended

If you put the driver on the USB drive, at the screen in the pic you need to click load driver, and browse to the driver you put on the flash drive.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
HP Recommended

Yes, I put the driver on the USB

HP Recommended

Then unfortunately, I don't know what the problem is. 

HP Recommended

Here are The Correct Drivers for my laptop.

 

File Name
F6flpy-x64 - VMD.zip

 

Do not use any drivers from the HP website, none of them work.

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