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09-03-2019 12:17 PM - edited 09-03-2019 12:22 PM
my laptop shut down automatic when battery level reaches 100% to 43%. I have been seen this problem for 2 weeks. When I check the battery using hp diagnostic it shows "The battery is functioning correctly, but due to normal aging of battery, the battery life between charges is significantly shorter than when battery was new."
please solve my issue as soon as possible.
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Accepted Solutions
09-03-2019 02:32 PM
Service Manual:
Battery part number:
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850
Amazon inexpensive 3rd party battery:
This is a genuine battery and seller will ship to India:
Post back with any other questions and please accept as solution if this is the info you needed.
09-03-2019 12:22 PM
We would need to see the full advanced output of the battery test but odds are almost 100% it needs a new battery. It is a plug in customer replaceable type and likely not very expensive. But the laptop seems pretty new based on specs. Are you under warranty? If not we can help you find a new battery to install.
09-03-2019 02:32 PM
Service Manual:
Battery part number:
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850
Amazon inexpensive 3rd party battery:
This is a genuine battery and seller will ship to India:
Post back with any other questions and please accept as solution if this is the info you needed.