My spectra 360 out of warranty won't turn on or charge

[WindwardWizard]

I have a Spectra X360 model 13-4002dx which is dead and with a capacitor damaged in the motherboard battery charging circuit

I don't want to spend over $500 to repair it if it will just die again. I have read many posts that have the same capacitor damaged.

[Photoray002]

Hello @WindwardWizard

I would contact HP Support anyway. I wont hurt to ask. Explain exactly what happened.

We wont be able to do anything about it on the forum.

Contact HP Worldwide | HP® Official Site

Choose the country you are in.
Choose Support, then choose Get Started.
Enter the full product number and follow the prompts.

You might get contact info for out of warranty products.

Use that contact info to chat with an agent.

Note that availability will be different for different countries.

[danny-r · Accepted solution]

@WindwardWizard

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[WindwardWizard]

Thank you. I have been contacted by HP and they are repairing my Spectra for free. I am impressed!

[WindwardWizard]

I just received my Spectra back from repair. They changed the motherboard but kept my old hard drive so I didn't lose any data or installed software. The repair took one week including shipping both ways.

I was most impressed with the fact that they repaired my more than 2 year old computer for free so although many of us have experienced this seeming design/manufacturing flaw, I have had my confidence restored in HP's service and support department.

[MikeRolandAgenc]

Danny-R

I purchased two HP Spectra 15-bl112dx

Last night I pressed sleep on my computer while I went to get dinner from the restauranr. I returned and the computer will not turn on nor does it show any signs of power. It was plugged in. I tried to press and hold the power button with no results. I'm really upset that I e paid so much for a computer that has failed so soon. Please help.