-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- My system has 2 different products and it makes the performa...

Create an account on the HP Community to personalize your profile and ask a question
06-13-2017 11:04 PM
which has device-drivers for Windows 7 -- not the Windows 10 that you are using ...
This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.
_____________
I wonder if your Windows 10 device-driver has a similar "switchable graphics" mode, that you are currently NOT using ???
The above is for an 'AMD' graphics adapter.
For the 'Intel' graphics adapter, using Windows 7 or Windows 8, see:
OK?
06-14-2017 09:35 AM
> The folder you specified doesn't contain a compatible software driver for your device.
> If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems.
> I get this error while trying to update the driver...
> From the device manager
> Display adapters
> Update driver software
> Browse my computer for driver software
> Let me pick from a list of drivers on my computer
> Have disk
> Kit40897
That web-page contains the text:
Type: Driver
Version: 8.15.10.2559
Operating Systems:
Windows 8 (32-bit)
Windows 7 (64-bit)
Release date: Mar 18, 2013
File name: sp61152.exe (86.2 MB)
Because it is an '.EXE' file, you must:
* download the file,
* open the folder that now contains the file,
* double-click on the file to run the '.exe' file,
* choose a folder-name into which the necessary files will be extracted,
* start the extraction,
* after the extraction, click CANCEL (because your computer is Windows 10, not Windows 7 nor Windows 8),
* return to Device Manager,
> Display adapters
> Update driver software
> Browse my computer for driver software
> Let me pick from a list of drivers on my computer
> Have disk
* select the folder-name that you chose, above,
to see if Windows 10 will allow you to use the files inside that folder to use the Windows 8 device-driver under Windows 10.
06-14-2017 11:15 AM
One for Windows 7 64bit
The other one for Windows 8 64bit
When I installed the exe of the windows 7 64bit it only installed turbo boost..
While the windows 8 64bit said (This computer does not meet the minimum requirements for installing the software)
I downloaded the zip file for both of them and tried installing it from device manager
Update driver software
>let me pick from a list of device on my computer
>have disk
Browsed to the folder of the windows 7 64bit
>clicked the kit51428.inf file
And got this error
>The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems.
While when I followed the same process to install the windows 8 64bit
And clicked on the igdlh64.inf file
I got this error
>the driver selected for this device does not support this version of Windows
06-14-2017 02:36 PM
This is a "milestone" -- the SIXTIETH update to this thread.
> One for Windows 7 64bit
> The other one for Windows 8 64bit
Is your computer still running Windows 10? If so, then your computer already has the correct device-driver.
P.S. Did pressing that 'F2' key at "start-up" time ever proceed properly?