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‎11-17-2022 05:31 AM - last edited on ‎11-17-2022 08:00 AM by Retired

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3X9AV)

How do I find the status of my warranty dispute case?  I created the case on 11/14 and provided receipt information.  After submitting the next screen stated I would receive a response in 1 business day.  It is now 3 business and I haven't heard anything.  This is very frustrating as the laptop isn't usable and need to make a warranty claim ASAP.

The email I received after creating the claim gave my the case number:  [Personal Information Removed].  This is the only email I have received so far.

 

 

1 person had the same question
1 REPLY 1

‎11-21-2022 04:42 AM

HP Recommended

@Irishlager70

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Cheers.

Sandytechy20
I am an HP Employee

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