New HP Envy 15 running hot

[Robg2]

I have a 3 week old HP Envy x360 15", with no additional hardware, that runs really hot when the power cord is attached. The fan is on constantly, as soon as I plug it in, and the left side of the keyboard gets almost too hot to touch (I can smell how hot it is), which can't be good. It is much cooler when running on the battery.

Can anyone help? This laptop was a direct replacement from HP for the previous one which had an issue with the hinges, so it should work perfectly.

Thanks.

[Barachiel]

@Robg2

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer overheating while adapter is plugged in. I will be delighted to assist you here.  

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

It look's like an issue with the adapter. Re-start the notebook, keep tapping F2, and run a component test with the adapter.

Let me know how it goes. 😉

[Robg2]

Thanks Barachiel.

That seemed to work for about a week, but now it's running hot again. The fan is on constantly when the power cord is plugged in, and a lot of the time when running on battery. It doesn't get quite as hot when on battery power though. I haven't installed any new software, and I still use the laptop predominantly for working in Office, and accessing the web - mainly for text based sites, with very little video usage, and no gaming, so the load on the processor should be fairly minimal.

Can you think of anything else that I can do to fix this issue?

Rob

[Barachiel]

@Robg2

Thanks for the response.

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

Keep me posted. 🙂

[lendorin]

Your steps are for an old machine. The user stated that it is only 3 weeks old. I am having the same problem and the machine is 3 hours old. We just brought it home from the store. It has been running hot since being turned on. This seems defective to me and I am thinking of returning it. It seems like many people are having overheating issues with your laptop.  In addition the power supply is roasting. It is burning to the touch and a serious safety hazard. I worry it is going to set things on fire in my room.  I guess I just need to return the laptop.