Non HP battery detected

[rdwray1]

I can't get into BIOS because I had to replace my battery and now I get a boot up message that a non HP battery is detected. There was nothing to tell me that I had to buy a HP battery; this is a real problem.

[Raj1788]

Hi There,

Welcome to the HP Support Community!

Could you please help me with the exact model name or the product number?

Can you share the battery details aswel.

Keep me posted.

Cheers:)

[rdwray1]

@Raj1788

Product name : HP ENVY x360 Convertible 15m-cp0xxx

This is what came with the laptop: Battery LK03XL; L09281-855

The new battery is: LK03XL; 916814-855.

[Riddle_Decipher]

@rdwray1 I'm not sure where you got the battery from, however, if you've looked at the HP Maintenance and service guide before ordering the same, it should be the correct replacement battery, however, if you didn't check the guide or order the part from the HP Parts store, here's what I'll need to confirm if you have the right part:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need! ((HP ENVY X360 Convertible 15m-Cp0xxx this is incomplete))

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted,

And Good luck!

[rdwray1]

All the information that I have, but I hope that it is expected for a battery supplier to have any information on all this.

Product name : HP ENVY x360 Convertible 15m-cp0xxx

Product number : 3WW57UA#ABA

Software build ID : 18WW1EFT602#SABA#DABA

Motherboard ID : 8497

BIOS : F.46-11/15/2019

Keyboard revision : 92.48

Total memory : 8 GB

Processor name : AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx

[Riddle_Decipher]

@rdwray1 I went through the details and here's what I see as a befitting replacement for your battery: L09281-855 (Anything else may not work)

Power requirements:

Supports a 3-cell, 52-WHr, 4.55-AHr, Li-ion battery

Supports a 65-W HP Smart AC adapter non-PFC, 4.5-mm (with mount) AC adapter

Click here to verify the same.

you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[rdwray1]

@Riddle_DecipherI appreciate the help and I will validate the solution when everything settles down. I have already changed out one battery, that is why I am getting the non HP battery error and I am waiting on a refund before I buy another one which will be in about a week.

[Riddle_Decipher · Accepted solution]

@rdwray1 That's seems like a fair plan, please do that and let us know how that pans out,

Keep me posted and have a good day, ahead.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[rdwray1]

@Riddle_Decipher Yep, it worked, thanks 😀

[Riddle_Decipher]

@rdwray1 That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.