Not getting a response to my question - what's the best way to correspond with HP?

[RGrems]

I posted a question on 6/29/2020 in the morning and got a reply that afternoon from an HP Support Representative (with the orange logo, in a private email on this platform) asking for more information in order to help with a solution. I replied immediately and have not gotten any further communication despite two requests for an update. Have I been scammed? I would love to call and speak to a Representative, but cannot find a number to call. The automated chat also does not have an option to speak to a Representative. Many people are working from home and needing technical support; certainly this is a busy time. If my case cannot be resolved, can I at least get an update?

[Dragon-Fur]

@RGrems 

The time frame for a response can be slow - as you know, our methods are indirect, we are not HP Support.

Even having gained the attention of an agent does not speed the overall process - the lines are long.

Even so, I understand you are waiting to hear back.

I bumped the request.

• I have submitted a request that someone take a look.

Worth Noting

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