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Locked

‎03-21-2025 09:52 AM

HP Recommended
Product: HP Compaq 6730b Base Model Notebook PC
Operating System: Microsoft Windows 11
First of all, I apologize for the English automatically translated by google. They gave me this LAPTOP that I had to fix and upgrade with an SSD Unfortunately I realized that the BIOS is UEFI and LOCKED WITH A PASSWORD THAT I DON'T KNOW... I read around that by writing to HP you could get a MASTER KEY to unlock the situation thanks in advance
Category:
1 REPLY 1

‎03-21-2025 11:38 AM

HP Recommended

Hello @franciscarl ,

 

Welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs or any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

 

Find your BitLocker recovery key - Microsoft Support

 

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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