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OMEN by HP - 17-w102nl Battery Swollen

OMEN by HP - 17-w102nl
Microsoft Windows 10 (64-bit)

My OMEN by HP - 17-w102nl Battery is getting really big, bending the case and even the keyboard.

I've seen this is not the first time hp notebooks have swollen batteries.

How dangerous it is?  What should I do? Buy another Battery and replace it by myself? 

 

 

20190718_103832.jpg

 

Hp support assistant tells me everything's ok. I really doubt it.

 

2019-07-18_104446.jpg

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OMEN by HP - 17-w102nl Battery Swollen

Hi,

First, you should stop using it and remove the ac adapter from the notebook. You could replace yourself and I will provide a guide. First, let me flag the post and see if someone from the HP support team will step in and help.

 

Regards,

David

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OMEN by HP - 17-w102nl Battery Swollen

@MatPi

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation