PURCHASING LAPTOP, WORST company and experience ever!

[lopdrms24]

I proceeded to order a laptop and found that i wanted to change some specs. 2 days later. well got a hassle and had to cancel entire order. note already charge for order. so i built a 2nd laptop and again not being computer savvy. i needed to change the specs again. less than tow days later. I got charged again. tried to cancel both orders, i was told it was at there discretion, mean while these computers are not even built yet! unbelievable. Now as far as i can tell, HP is building and sending my two laptops I do not want, Plus they charged my credit 1700.00 dollars.  unbelievable it took 3 days to talk to someone and they were suppose  fix this. Got to be the worst experience with a company i ever had.  Amazon best buy no problems with changes or returns. no questions asked. so now i have to wait for computers to be shipped and then return them. Be charged a restocking fee most likely.   Extremely sorry I got involved with HP. There web site just drives you in circles, totally Sucks!  I am so disappointed.

                                                                                                                                                                                  Lopdrms24 

[Echo_Lake]

@lopdrms24

Welcome to the HP Support Community!
 

Don't worry! We are in your corner. 

I want to thank you for taking the time to speak to us today. As we have limited support boundaries in the support community as of now. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.