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Locked

‎10-21-2024 03:56 AM - edited ‎10-21-2024 03:57 AM

HP Recommended
Product: HP Notebook - 15-bs520nl

Hi everyone, i have a problem with my laptop. 

 

Basically I bought my pc in an electronics store, but since I was not yet an expert, I came to find out that the pc has a "BIOS Administrator Password", which I never set, the store in question didn't report anything to me about it, and I tried everything, put standard password, remove the CMOS battery and wait 30 minutes and put it back, same thing with the battery connector, try to update the BIOS, NOTHING, this password doesn't want to delete itself, it seems to be melted into the pc. 

 

Now I want to ask you, before I take the pc to a store, can you help me? Can I permanently remove this BIOS Administrator Password? Or am I forced to go to the store? 

 

I hope you can help me and I thank anyone who can solve this problem of mine ♥️

Category:
1 REPLY 1

‎10-21-2024 04:24 AM

HP Recommended

Hello @NephilimHeart ,

 

welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
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