Plugged in, Not charging - Laptop switches off if the charger is disconnected

[Richa2604]

Hi,

The laptop(HP envy m6 notebook PC) is switching off if removed from charging and the battery icon says "10% available, Plugged in, not chrarging". Despite this, the indicator next to chrarging plug is white, which generally is orange if the laptop not fully charged. Please help! 

[Jeet_singh]

Hi @Richa2604,

Thank you for posting on HP Forums,

I'd be glad to help you 🙂

As I Understand the laptop is plugged into the adapter/charger but it doesn't charge or power on anymore,

Don't worry, though, as I have a few steps listed below that should help you resolve this concern:

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

Battery Does not Power Notebook or Hold a Charge

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

HP Notebook PCs - Battery Charging Delayed When Operating Notebook in High Ambient Temperatures

HP Notebook PCs - Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

HP Notebook PCs - Battery Indicator Light Turns On and Off While Battery is Charging

To understand more about how your battery works: Click here

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Richa2604]

Hi @Biswajeet,

Thank you for your help.. But it seems the battery needs to be replaced.. SO amy be I will order for the battery online.. Can you help me with the link where I can find authenticate HP battery for my laptop..

[Resolv_S · Accepted solution]

Hey@Richa2604,

Thanks for the response.

Please use the link below to order the required battery for your PC.

http://hp.care/2bAvpq6

Hope this helps. Please share for more assistance.

Resolv_S

I work for HP

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