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- Problem connecting 2nd monitor
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01-22-2020 03:50 AM
I have already connected an external monitor using the HDMI port - works perfectly. I want to connect a 2nd monitor, and have 1 x USB 3.1 Gen 1 Type-C and 3 x USB 3.1 Gen 1 ports available. I tried an adaptor from USB Type C to HDMI - no success. Then I tried a USB Type C cable to HMDI - no success. The cable compatibility is: DisplayPort passthrough and Thunderbolt 3 ports - which is not meaningful for me. How can I find out what will work for my laptop? Thanks in advance
Solved! Go to Solution.
Accepted Solutions
02-03-2020 02:39 PM
As per your PC's specification, you can use only one additional monitor, also, you can use a splitter for HDMI (however, HP does not support or recommend the same).
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
01-24-2020 03:28 PM
Welcome to HP support community.
The type-c USB port on your device only supports these functions
USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off
You can refer page no.14 in this HP document:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
01-29-2020 01:01 PM
You can connect the secondary monitor to the HDMI port.
Cheers.
Sandytechy20
I am an HP Employee
02-03-2020 02:39 PM
As per your PC's specification, you can use only one additional monitor, also, you can use a splitter for HDMI (however, HP does not support or recommend the same).
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
02-03-2020 06:50 PM
You are right, good luck,
And let us know if you need anything else.
Cheers.
Sandytechy20
I am an HP Employee
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