Problema con carga de mi batería Laptop 4530s

[Khelkei]

Hello everyone, I have a problem with my laptop that I have not been able to solve, I would like someone to help me or advise me.

It is an HP ProBook 4530s Laptop, I bought it in Venezuela completely new and functional, I came to travel to Germany and since I have been here I have not been able to charge the battery.

 I decided to buy two batteries and a charger. When I tested them they still didn't charge, the batteries turned on the laptop perfectly, they kept it on, the charger works correctly, the laptop detects the battery and indicates that they are charging.

 I decided to do a diagnosis with hp Support and it told me that the two new batteries were bad. I decided to return them and order two more, upon receiving the new ones HP Support told me that I should do a calibration, but to do a calibration the laptop should be charging which it is not doing.

 I have noticed that the old battery indicates that its voltage is 11.1v and the new ones that I bought indicate 10.8v

 I present this problem here in Germany, in Venezuela the laptop was working correctly.

 What could I do to fix this problem?

 Thanks in advance.

[ub6424]

Hello @Khelkei 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <battery> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Khelkei]

Can you see it well?

[ub6424]

Hello @Khelkei 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for a least 15 seconds

(5) Connect charger and wait until battery is fully charged

( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

[ub6424]

Hello @Khelkei 

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

[Khelkei]

I already carried out the aforementioned processes and the battery does not charge anything. I leave a photo of the led that my Laptop has.

When diagnosing with hp support it keeps saying I need to recalibrate

 

[ub6424]

---

@Khelkei wrote:

I already carried out the aforementioned processes and the battery does not charge anything. I leave a photo of the led that my Laptop has.

When diagnosing with hp support it keeps saying I need to recalibrate

---

Hello @Khelkei

(1) Basically the report looks good:

The calibration message could be software bug or there is a technical (battery) problem ...

(2) --->>> Repeat the procedure

(3) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(4) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

(5) Restart Windows

(4) Please report your results

Kind regards

[Khelkei]

hello, I did the procedure again, factory reset the equipment. I left it connected for a long time and it can't charge.

Install in another W10 hard drive and I noticed that the battery symbol shows the charging animation but 1-2 seconds and then stops showing it.

I also noticed that, having connected the Notebook to the Power Supply, when removing the battery and reconnecting it, the notebook turns off

I'm thinking it might be a motherboard problem.

Thanks for all the help, I'll try to send it to an HP technical support

[ub6424]

Hello @Khelkei 

---

@Khelkei wrote:

... Thanks for all the help, I'll try to send it to an HP technical support

---

You're welcome !

Have the battery, charger and motherboard checked.

Good luck