Problems with symtec touch pad

[freewikki]

My Synaptics touch pad reverts to factory default every time I turn off my computer. I can find no updates one either synaptics.com or windows help. Any ideas? My laptop is only  4-5 years old. No error messages. Problem happens every time machine is turned off. No recent software or driver changes. Using wireless, home, to access internet. Thanks

[DavidPK · Accepted solution]

Hi,

Try the following.

Hold down the Windows key and press R

Into the Run box type regedit and hit enter

In the Registry Editor, navigate to the following

HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install

Inside, look for a key named DeleteUserSettingsOnUpgrade

If this is present, right click the key and select Modify

Set the Value data field to 0 ( Zero ) and then click Ok.

Close the Registry Editor.

Make the Synaptics setting changes you require in the usual way and save them, then check if they're now retained after a reboot.

Regards,

DP-K

[freewikki]

Thank you so very much! This problem has been nagging at me ever since I downloaded Windows 10. I can't say enough about how great I feel now... and all over some stupid little irritant like this can drive a person crazy. You knew how to fix the problem after HP, Microsoft and Symtec didn't. Again, bless you and many, many thanks from an old guy on the left coast. Freewikki

[DavidPK]

Hi,

You're more than welcome and good to hear it's Ok

All the best,

DP-K

[Prince-mvv11]

plzz help me touch pad not working

[Tardis40]

Hi @Prince-mvv11,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue withthe touchpad . I will be glad to help you.

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please get more detail of what issues you are having.

Please get back to me with above information, so I can help you better.

[LtBombero]

Nope...didn't change a thing, unfortunately.