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‎04-17-2019 02:43 PM

HP Recommended
Product: 15-ac143dx
Operating System: Microsoft Windows 10 (64-bit)

I ordered a memory upgrade for the above model laptop. It originally had 4gb installed and I ordered a 16gb upgrade, which my research showed was the max. allowable. After removing the original memory and replacing it with the upgarde, the laptop won't boot. When I turn it on, I hear it going, but nothing happens. The only thing I see is the CAPS lock light flashing on and off slowly. I tried booting with only one module at a time in each slot, but no difference.

 

I'm pretty sure I ordered the right type of memory. Does this mean the ram I received is faulty? Or incompatible?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2019 08:41 AM

HP Recommended

The vendor actually sent me the wrong memory. The problem has been resolved. Thank you so much for your assistance.

View solution in original post

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2 REPLIES 2

‎04-17-2019 04:07 PM

HP Recommended
@GTifeld wrote:

... I'm pretty sure I ordered the right type of memory. ...

@GTifeld 

 

I believe you but please return RAM and try again with

 

    https://www.crucial.com/usa/en/hp-15-ac143dx/CT10754462

 

Regards.

BH
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‎04-20-2019 08:41 AM

HP Recommended

The vendor actually sent me the wrong memory. The problem has been resolved. Thank you so much for your assistance.

Was this reply helpful? Yes No
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