• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎04-17-2019 02:43 PM

HP Recommended
Product: 15-ac143dx
Operating System: Microsoft Windows 10 (64-bit)

I ordered a memory upgrade for the above model laptop. It originally had 4gb installed and I ordered a 16gb upgrade, which my research showed was the max. allowable. After removing the original memory and replacing it with the upgarde, the laptop won't boot. When I turn it on, I hear it going, but nothing happens. The only thing I see is the CAPS lock light flashing on and off slowly. I tried booting with only one module at a time in each slot, but no difference.

 

I'm pretty sure I ordered the right type of memory. Does this mean the ram I received is faulty? Or incompatible?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.