cancel
Showing results for 
Search instead for 
Did you mean: 
SND27
New member
4 3 0 0
Message 1 of 7
198
Flag Post
HP Recommended

Solved!

RAM

Compaq presario cq57 303SL
Microsoft Windows 7 (64-bit)

Hello
I recently bought 4gb RAM
But only the old 3.60 GB works
the rest doesn't work
is there any possibility of defects? or it's just a compatibility issue
I tried to look for the model of the motherboard to check but I did not find
you can answer me about my problem
a suggestion something
because I no longer understand what the problem is
I apologize for a bad English
Thanks

1.png2.png3.png4.png

6 REPLIES 6
Level 17
Level 17
46,724 40,985 4,450 11,589
Message 2 of 7
178
Flag Post
HP Recommended

Solved!

RAM

Mixing modules from differing manufacturers with different bus speeds/ module configuration/ module voltage can cause exactly what you are experiencing.

 

That is exactly why I always recommend purchasing guaranteed compatible modules from a memory manufacturer. It takes the guesswork, disappointment and wasted time out of the upgrade decision.

 

See the link below this line for guaranteed compatible memory modules and SSD products for your notebook.

https://eu.crucial.com/eur/en/compatible-upgrade-for/HP---Compaq/presario-cq57-315nr

 

Remove the original module when performing the upgrade and replace it with the pair of upgrade modules that you purchased.




Post any other questions you have in your thread.
You can click on accept as solution if my post or reply was the information you needed to resolve your issue.
You can say thanks if my reply helped by clicking on the blue thumbs up+.
Reply
0 Kudos
SND27
New member
4 3 0 0
Message 3 of 7
161
Flag Post
HP Recommended

Solved!

RAM

there are no different manufacturers.If I just insert the new module in the notebook the screen stays black.the new module is not compatible (why? I don't know) or broken .anyway thanks for the answer.I'll probably buy another module from crucial.com or get rid of this very old notebook and go for a total upgrade

ls1.pngls2.png

Reply
0 Kudos
Level 17
Level 17
46,724 40,985 4,450 11,589
Message 4 of 7
134
Flag Post
HP Recommended

Solved!

RAM

Try the modules one at a time in the notebook.

 

It is possible that one module slot is faulty since you say it is a very old notebook. Eight years is a long time in notebook years.




Post any other questions you have in your thread.
You can click on accept as solution if my post or reply was the information you needed to resolve your issue.
You can say thanks if my reply helped by clicking on the blue thumbs up+.
Reply
0 Kudos
SND27
New member
4 3 0 0
Message 5 of 7
94
Flag Post
HP Recommended

Solved!

RAM

the old module works perfectly in any slot.if I install only the new module the screen remains black.is the new module broken? or just a compatibility issue?

Reply
0 Kudos
Highlighted
Level 17
Level 17
46,724 40,985 4,450 11,589
Message 6 of 7
78
Flag Post
HP Recommended

Solved!

RAM

That troubleshooting  would be mean that the new memory module is faulty.




Post any other questions you have in your thread.
You can click on accept as solution if my post or reply was the information you needed to resolve your issue.
You can say thanks if my reply helped by clicking on the blue thumbs up+.
Reply
0 Kudos
SND27
New member
4 3 0 0
Message 7 of 7
49
Flag Post
HP Recommended

Solved!

RAM

Thanks for your time

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation