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‎12-23-2021 11:14 PM

HP Recommended
Product: hp-14-dk1003dx
Operating System: Microsoft Windows 10 (64-bit)

My computer doesn't turn on for a few days and then after that it works for a few hours. Whenever it starts working it says something about a Cmos reset. I have tried to locate the cmos battery to replace it but can't find it I already tried to replace the normal battery and that worked fora  few days and then stopped. I don't know what to do my computer is a hp-14-dk1003dx. 

Category:
1 person had the same question
3 REPLIES 3

‎12-24-2021 09:46 AM

HP Recommended

Dear @user134 

 

The RTC battery is incorporated into the normal battery.

 

If you have already exchanged it for a new one. Try entering the BIOS by pressing the F10 key several times, then press F9 (default values) and then F10 save. Check if the error is no longer displayed.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
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‎12-24-2021 01:40 PM

HP Recommended

Ok, I don't see CMOS reset screen but I don't know if it fixed the problem of it not working correctly.

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‎12-24-2021 01:44 PM

HP Recommended

Probably the problem is solved if there is more CMOS error, it happens that the BIOS sometimes does not make a good reading when changing the battery.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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