Random disconnect/reconnect of USB connections & Optical Drive

[Rick_C-1]

At random intervals my computer disconnects then reconnects anything in the USB ports - including the built-in optical drive.

Symptoms are Windows Explorer randomly pops up showing the contents of my attached hard drives in the Explorer window. I can also hear the system sound that happens when a new USB device is plugged in and I can hear the Optical Drive make the clicking sound normally heard during boot up.

I have tested this issue and it happens on all 3 built-in USB ports with devices/drives that are both USB 3 and USB 2.

Anyone else have this issue and know how to fix it?

Don't know if it's relevant but this issue started just after the warranty expired and the OS was Windows 8.1 at the time- same as when I purchased the unit. It's been upgraded to Windows 10 Anniversary Edition and the issue remains unresolved.

Computer info:
HP ENVY TS 17 Notebook PC sold by Microsoft Store, listed at HP.com as "HP ENVY TouchSmart 17-j041nr Notebook PC", Product Number E7Z95UA#ABA. Running Windows 10 Home 64-bit (Anniversary). HP Product Support URL: http://support.hp.com/us-en/product/HP-ENVY-17-Notebook-PC-series/5396623/model/6422031/drivers

History: The computer came with Windows 8 Home installed, upgraded to 8.1 at the Microsoft Store in December 2013, then Windows 10 Anniversary Edition recently.

Status: All system drivers are up to date via Windows Update, HP Support Assistant, and over 30 system and device drivers recently updated using IObit Driver Booster 4 Pro.

Thanks in advance

[A4Apollo]

Hey there! @Rick_C-1, Thanks for stopping by the HP Support Forums!

I understand that USB ports keep disconnecting and reconnecting  automatically.

Please try few steps recommended below.

1. Scroll to the right and type 'Power Options' in the search field and click on it.
2. Click 'Change plan setting' on your chosen plan.
3. Click 'Change advanced power setting' on your chosen plan.
4. Find 'USB settings' and open.
5. Find 'USB selective suspend setting' and change it to disabled.

If you still have issues with your PC, please update BIOS from this link: http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76843.exe

Let me know if this works!

Cheers! 🙂
 

[Rick_C-1]

Thanks for the suggestion, however the Power Plan settings are already set the way you described. 

Before I start messing with the BIOS, can you please confirm that the update in the link you provided includes a definite fix for this specific issue, or is it an update that 'might' fix it?  

(just being cautious - don't want to just start trying fixes and hoping they work. That's a sure-fire way to ruin a computer)

Thanks

[A4Apollo · Accepted solution]

Hi! @Rick_C-1, thanks for the response.

Please find the BIOS update details provided below.

Provides improved security of UEFI code and variables.

NOTE: HP strongly recommends transitioning promptly to this updated BIOS version.

Sometimes BIOS update can fix many issues, So you can try updating BIOS and check if it helps.

Let me know if this helps!

Cheers! 🙂

[Rick_C-1]

Thanks for your response. 

I'm not always on this computer so it might be a while, but I'll post back if updating the  BIOS fixed the issue (or didn't). 

Thanks again...

[Rick_C-1]

So far, it seems updating the BIOS did the trick and fixed the issue.

Many thanks

[A4Apollo]

Hi @Rick_C-1! You're welcome and thanks for the reply,

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great Weekend ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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