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- HP Community
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- Notebook Hardware and Upgrade Questions
- Rattling noise within hp envy laptop while shaking

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03-03-2019 08:38 AM
I noticed Rattling noise within my laptop while shaking
note: my laptop is just 8 months of use and I noticed this sounds after I bought
I'm afraid something is loose inside!
is that issue included in the warranty?
*note that the performance good no issues
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Accepted Solutions
03-03-2019 04:22 PM
Well, it does sound like something is loose inside.
I have not had a notebook or workstation that "rattles" when moved about.
I would guess that this is not entirely normal.
The problem is that you don't know "what" is rattling around.
For example,
- If the part is a tiny plastic bit, it could just float around; if it doesn't catch on something, the tiny "whatever" might continue to be a benign presence inside your notebook.
- If the part is some kind of conductive metal, it may eventually cause some kind of trouble.
My "opinion" is that bits that rattle inside a closed (and never opened) notebook case might qualify as a reason to contact Support.
Only HP can speak for what is covered by warranty.
Reminders
- Use the serial number of the device to submit the case (do not post that information here).
- In those areas where Chat is an option, Chat service hours are likely restricted.
- Chat is not available in every region.
In the event that Chat is not available in your region: Call the number provided in the HP directory, else submit your case online (to receive phone contact information)
- HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
- HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
- USA / Canada: Regional contact information is displayed afteryou submit an online case. Use the serial number of the device to submit the case to HP.
- HP websites are the only ones allowed to use the HP copyright circle/logo. Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.
“Everywhere” Contact Information - HP Technical Support
Select your region and follow the prompts
Option: Contact HP Technical Support - Regions
USA / Canada
Submit information / case online: Contact HP Support – Assistance Portal
- Sign in or continue as a guest
UK
- For faster support, submit information / case online HP Customer Support UK
- Contact Phone: Contact HP UK – Phone Assist
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03-03-2019 04:22 PM
Well, it does sound like something is loose inside.
I have not had a notebook or workstation that "rattles" when moved about.
I would guess that this is not entirely normal.
The problem is that you don't know "what" is rattling around.
For example,
- If the part is a tiny plastic bit, it could just float around; if it doesn't catch on something, the tiny "whatever" might continue to be a benign presence inside your notebook.
- If the part is some kind of conductive metal, it may eventually cause some kind of trouble.
My "opinion" is that bits that rattle inside a closed (and never opened) notebook case might qualify as a reason to contact Support.
Only HP can speak for what is covered by warranty.
Reminders
- Use the serial number of the device to submit the case (do not post that information here).
- In those areas where Chat is an option, Chat service hours are likely restricted.
- Chat is not available in every region.
In the event that Chat is not available in your region: Call the number provided in the HP directory, else submit your case online (to receive phone contact information)
- HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
- HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
- USA / Canada: Regional contact information is displayed afteryou submit an online case. Use the serial number of the device to submit the case to HP.
- HP websites are the only ones allowed to use the HP copyright circle/logo. Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.
“Everywhere” Contact Information - HP Technical Support
Select your region and follow the prompts
Option: Contact HP Technical Support - Regions
USA / Canada
Submit information / case online: Contact HP Support – Assistance Portal
- Sign in or continue as a guest
UK
- For faster support, submit information / case online HP Customer Support UK
- Contact Phone: Contact HP UK – Phone Assist
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.
03-03-2019 07:54 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.