Loud Fan Noise - HP Pavilion x360 Convertible

[TishyaG]

I'm having the same issue. I bought this laptop 2 days back and already having loud fan issue. The laptop is heating up as well. Please help! 

[Jeet_singh]

@TishyaG,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the fan making a loud noise on your new HP laptop. Don't worry I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried to update the device drivers and update the Bios?

Does the laptop shuts down due to overheating?

Does it freeze or lockup?

Could you please respond to this post with the details as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,

[TishyaG]

Model number:  HP Pavilion x360 - 14-cd0087tu

The last bios version is of June. When I try to update to the latest version(September), it says that the update isn't compatible with my device. Screenshot is attached.

No, It does not freeze or lockup or shut down. It's a brand new laptop, I bought it 5 days ago and haven't installed anything yet. Bios update problem

[Jeet_singh]

@TishyaG,

Thank you for replying,

As I understand you seem to have an issue with updating the Bios on your new PC. Don't worry as I have a few suggestions which should help you resolve this issue.

Let's start off by updating the Windows: 

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

Next thing, I would suggest here is to do a Bios defaults: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Next thing, I would suggest here is to update the Bios, directly from our HP support website, using this link.

For more details, please go through this link: HP Notebook PCs - Updating the BIOS (Basic Input Output System)

I've looked around and found this direct download file to update the BIOS:  Click here (Please select the correct Operating system and version of Windows before downloading the latest Bios update for your PC)

However, I must let you know that the BIOS update isn't normally installed unless you have any specific issues with the device, hence, I wanted to know if you have any issues as such that needs an update?

If you're having issues updating directly through the website, try to update using HP Support Assistant.

Also, have you attempted to uninstall the HPSA and then install a new version from the HP Website?

If not, here's the website to download the new/latest version of HPSA:  Click here

If the issue persists, I would suggest here is to follow the steps suggested in the support document for - HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[TishyaG]

Sir, you did not read properly. The problem is not bios, it's the fan! Please read properly! Bios is the least of my problems right now. 

[Jeet_singh]

@TishyaG,

Thank you for replying,

I understand the fan on your laptop is noisy. Don't worry I'll do my best to help you

Try restoring the BIOS to default.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Try updating the BIOS and thermal framework drivers on your PC.

You can update the drivers using the HP support assistant.

Refer this article to know more information about using HP support assistant. Click Here

To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side
of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high-temperature conditions exist. These conditions
are affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.

Alternatively, you can try few steps recommended below.

1) open task manager
2) go to "Performance" tab
3) click "Open Resource Monitor" at the bottom of the window
4) click the "CPU" column to sort by most usage first and see which processes are eating up CPU time
5. right click and end the process.

Lastly, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Refer this article to further troubleshoot fan noise issues. Click Here

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[RobND]

I just bought a Chromebook 360X in BestBuy, even worse I don´t live in the USA and I have the same issue when I open webpages it whirls on a high pitch. At Support please advise??

[RobND]

Hi Jeet,

I have the same issue on a brand new Chromebook X360. Can you advise who I can contact for tech support/replacement in Ireland? I can't bring it back to Bestbuy in the USA?

Please advise asap.

Thanks,

Robert

[asmita6658]

Hi @RobND

Welcome to the HP Support Community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

If you wish to help to community grow, you may simply select “Accept as Solution” and hit the thumbs up to say thanks for my efforts.

Have a good day ahead.

[Veeren1]

Hi Jeet,

I too have bought HP Pavilion x360 Convertible 14-cd0081tu sround 2 days back. I have updated the BIOS to the latest version of F.32 (File of size around 19mb). Still i am getting Loud fan noise and the Laptop portion in the bottom and fan is getting heated up.

I do not have the problem yet of Laptop getting shut down or any other abnormal behavior, apart from the noise and heat issue.

Can you kindly advise. Thanks!

Regards