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Microsoft Windows 10 (64-bit)

I have a printer in the HP support assistant that I no longer have, I want to remove it but don't see the option. 

 

This option is no longer valid, it simply lets me rename the device:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/How-to-remove-a-device-from-HP...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@macpharlan1 

 

OK.

The only other way to do this is back in the HP Support Assistant.

Open HP Support Assistant.

 

Depending on the type of HP Support Assistant you have installed,

Try / Consider

 

For the "software" version of HPSA that is installed in Programs and Features

 

Open HP Support Assistant

If you have not done so, sign into HPSA

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

 

 

HP Support Assistant Application (Version 9.6.x and beyond)

 

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list.

Click the X in Blue Circle in the last column of the device information

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@macpharlan1 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who include phone numbers or email addresses in public posts.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

 

HP Account - Login / Dashboard

Note:  Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.

 

Log into your HP Account

After you are signed in,

Click to open My Dashboard

To remove an unwanted device,

Peruse the list...

Click the X in Blue Circle in the last column of the device information

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

Dragon-Fur

HP Recommended

This removes it from hp.com dashboard but not the support assist

HP Recommended

@macpharlan1 

 

OK.

The only other way to do this is back in the HP Support Assistant.

Open HP Support Assistant.

 

Depending on the type of HP Support Assistant you have installed,

Try / Consider

 

For the "software" version of HPSA that is installed in Programs and Features

 

Open HP Support Assistant

If you have not done so, sign into HPSA

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

 

 

HP Support Assistant Application (Version 9.6.x and beyond)

 

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list.

Click the X in Blue Circle in the last column of the device information

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.