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- HP Community
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- Re: Remove device from Hp support assist
Create an account on the HP Community to personalize your profile and ask a question
04-16-2021 08:27 AM
I have a printer in the HP support assistant that I no longer have, I want to remove it but don't see the option.
This option is no longer valid, it simply lets me rename the device:
Solved! Go to Solution.
Accepted Solutions
04-16-2021 11:18 AM - edited 04-16-2021 11:26 AM
OK.
The only other way to do this is back in the HP Support Assistant.
Open HP Support Assistant.
Depending on the type of HP Support Assistant you have installed,
Try / Consider
For the "software" version of HPSA that is installed in Programs and Features
Open HP Support Assistant
If you have not done so, sign into HPSA
Click on your Account icon (people icon with your name under the icon)
Peruse the list
Click "Edit this device" > Click "Remove this Device" >> Save
HP Support Assistant Application (Version 9.6.x and beyond)
Open HP Support Assistant
If you have not done so, Sign into the application
In the upper right corner, Click on your Account name icon
Open View Profile
Peruse the list.
Click the X in Blue Circle in the last column of the device information
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
04-16-2021 10:42 AM
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HP Account - Login / Dashboard
Note: Log into your HP Account if / when you need central access to your device information, including the ability to update your personal information.
Log into your HP Account
After you are signed in,
Click to open My Dashboard
To remove an unwanted device,
Peruse the list...
Click the X in Blue Circle in the last column of the device information
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
04-16-2021 11:18 AM - edited 04-16-2021 11:26 AM
OK.
The only other way to do this is back in the HP Support Assistant.
Open HP Support Assistant.
Depending on the type of HP Support Assistant you have installed,
Try / Consider
For the "software" version of HPSA that is installed in Programs and Features
Open HP Support Assistant
If you have not done so, sign into HPSA
Click on your Account icon (people icon with your name under the icon)
Peruse the list
Click "Edit this device" > Click "Remove this Device" >> Save
HP Support Assistant Application (Version 9.6.x and beyond)
Open HP Support Assistant
If you have not done so, Sign into the application
In the upper right corner, Click on your Account name icon
Open View Profile
Peruse the list.
Click the X in Blue Circle in the last column of the device information
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
Didn't find what you were looking for? Ask the community