Solved: Re: Replace cracked laptop base myself or have it done profe... - HP Support Community

TathamMan · ‎11-17-2023

I dropped my laptop and the plastic base is cracked in 2 places. Performance was not affected. Should I buy a replacement base and change it myself or have a professional do it? Is replacement difficult and/or does it require special training or tools?

erico · ‎11-20-2023

Replacement of the laptop base is not difficult. It does require patience, good lighting, PC screwdrivers. You will need a cup to put the screws once they are removed since they can be easily lost.

I will see if I can find a video that shows how it is done. I did find one that is not the exact model, but close enough.

The Maintenance & Service guide (for part number information in chapter 3, pages 19-20, item 11)

https://kaas.hpcloud.hp.com/pdf-public/pdf_4031765_en-US-1.pdf

(11) Bottom cover

Jet black M50394-001

Evening blue M50395-001

Natural silver M50396-001

Snowflake white M50397-001

Pale gold M50398-001

Pale rose gold M50399-001

Opulent aubergine M59350-001

Underwater teal M59351-001

Here is a search I did for the Jet black cover. Pretty inexpensive @ less than $30.00

https://www.amazon.com/17-CN-17-CP-17T-CN-17Z-CP-6070B1895001/dp/B0B5XKLCJ3

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Irfan_06 · ‎11-20-2023

Hi @TathamMan,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop case and may need replacement.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

erico · ‎11-20-2023

Replacement of the laptop base is not difficult. It does require patience, good lighting, PC screwdrivers. You will need a cup to put the screws once they are removed since they can be easily lost.

I will see if I can find a video that shows how it is done. I did find one that is not the exact model, but close enough.

The Maintenance & Service guide (for part number information in chapter 3, pages 19-20, item 11)

https://kaas.hpcloud.hp.com/pdf-public/pdf_4031765_en-US-1.pdf

(11) Bottom cover

Jet black M50394-001

Evening blue M50395-001

Natural silver M50396-001

Snowflake white M50397-001

Pale gold M50398-001

Pale rose gold M50399-001

Opulent aubergine M59350-001

Underwater teal M59351-001

Here is a search I did for the Jet black cover. Pretty inexpensive @ less than $30.00

https://www.amazon.com/17-CN-17-CP-17T-CN-17Z-CP-6070B1895001/dp/B0B5XKLCJ3

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

TathamMan · ‎12-02-2023

Thanks! The video you sent was clear and extremely helpful. Replacement was quick and easy, and saved me a lot of time and money.

erico · ‎12-02-2023

@TathamMan

I am always pleased to have been able to help someone save time and $$$.

Enjoy the weekend!

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Replace cracked laptop base myself or have it done professionally?

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