Replacement battery not available? 917724-855

[theant]

This unit was purchased in October of 2018 and *would be* out of warranty; I have a case number to appeal warranty expiration and have a case # FWIW, no response except for that number since 3/20/2019.

Battery shows max of 75% charge regardless of how long it is on charge.

Sounds like maybe a shorted cell out of 4, maybe not, don't care.

Rather than wait for HP or waste time I thought I might research and just buy one. I have spent more than the device is worth in my time and do not relish the thought of replacing the computer but will if I must but not at my expense!

Best I can tell, the battery is HP PN 917724-855 battery, 4 cell 70 Wh 4.55 Ah LI SR04070XL-PL

...AAANNNNDDD not available in the HP Parts store. Sounds like I was sold a piece of excrementous plastic and metal. Please forgive the emotion post way too much time researching a solution.

I am an IT manager and MY laptop is the same model purchased a year earlier. 

Please advise if you would be so kind.

Best Regards, TheAnt

====

Device  info:

HP Pavilion Power Laptop 15-cb0xx (15-cb050od)
Product Number: 1KT38UA#ABA

C:\windows\system32>systeminfo
Host Name: LAPTOP-55LUBFPQ
Registered Owner: HP
Registered Organization: HP
Product ID: 00325-96145-67211-AAOEM
Original Install Date: 10/30/2018, 1:48:44 PM
System Boot Time: 10/30/2018, 3:47:56 PM
System Manufacturer: HP
System Model: HP Pavilion Power Laptop 15-cb0xx
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 158 Stepping 9 GenuineIntel ~2808 Mhz

[theant]

So much to vent and just now found this: https://www.amazon.com/BattpitTM-Notebook-Battery-Replacement-917724-855/dp/B07H4ZXKZR

Still open to explanations. This is not a battery recall candidate.

Aopolgies again for the rantistic post...

...after all I did get a "Conversation Starter Badge". It's hard to be humble.

[theant]

for replying to my own post I get another badge, "Engaged Badge"

What is this, pee-wee soccer where everybody geta a trophy?

[theant]

...and rank up to "Honor Student" when will the madness end?

[theant]

...and for that I get the "Responsive Badge"... ok, so this is funny, I feel all better.

It WOULD be great if I could get a warranty appropriate for my purchase date from HP. If I get that, I'm buying a lottery ticket.

[rick-s · Accepted solution]

@theant

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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